Switch Configuration

Switch Configuration defines the connection parameters for the Mideye Switch — the backend service that handles SMS delivery, mobile app push notifications, and Magic Link authentication. In environments without external network access, air-gapped mode disables these features.

Navigate to Server Settings → Switch Configuration to access this page.

Configuration Fields

Field	Description	Default	Validation
Primary Host	Hostname or IPv4 address of the primary Mideye Switch instance.	—	Required when not air-gapped. Validated as a valid hostname or IPv4 address.
Secondary Host	Hostname or IPv4 address of the failover Mideye Switch instance.	—	Required when not air-gapped. Validated as a valid hostname or IPv4 address.
Port	TCP port for the Switch connection. This value is customer-specific and provided by Mideye Support.	—	Required when not air-gapped. Must be between 1 and 65535.
Air-Gapped Mode	Enables offline operation without Mideye Switch connectivity.	Disabled	—

Hostname and IPv4 validation is performed asynchronously against the server. Validation is skipped for unchanged values.

To update the Switch addresses, navigate to Server Settings → Switch Configuration and set:

• Primary Host: switch1.mideye.com or 94.237.32.75
• Secondary Host: switch2.mideye.com or 94.254.89.193

Save the changes when done.

Switch Address Change (April 2026)

The Mideye Switch has been migrated to new hostnames and IP addresses. Two changes are required, in this order:

1. Firewall: Allow outbound traffic to the new IP addresses on your customer-specific Switch port. The old and new IP addresses can coexist in the firewall — keeping both open during the transition period is recommended.
2. Mideye Server: Update the Switch Configuration as described on this page.

New addresses (active from April 27, 2026)

Role	Hostname	IP Address
Primary	switch1.mideye.com	94.237.32.75
Secondary	switch2.mideye.com	94.254.89.193

Previous addresses (valid until May 22, 2026)

Role	Hostname	IP Address
Primary	primary.mideye.com	217.151.192.84
Secondary	secondary.mideye.com	79.136.112.54

The previous addresses remain operational during the transition period and may be kept open in the firewall in parallel with the new addresses until May 22, 2026.

Air-Gapped Mode

When Air-Gapped Mode is enabled, the Primary Host, Secondary Host, and Port fields become optional. A warning alert is displayed listing the features that are disabled in this mode:

• SMS authentication — one-time passwords via SMS cannot be delivered.
• Mideye+ — mobile app push authentication is unavailable.
• Magic Link authentication — email-based passwordless login is unavailable.
• Mideye Shield — the threat intelligence service requires external connectivity.

Caution

Enabling air-gapped mode permanently disables all authentication methods that require external network connectivity. Only hardware tokens, TOTP authenticator apps, and password-based authentication remain available.

Permissions

Action	Required Role
View configuration	Any authenticated user
Save changes	Administrator or above