Switch Configuration

Switch Configuration defines the connection parameters for the Mideye Switch — the backend service that handles SMS delivery, mobile app push notifications, and Magic Link authentication. In environments without external network access, air-gapped mode disables these features.

Navigate to Server Settings → Switch Configuration to access this page.

Configuration Fields

| Field | Description | Default | Validation | |-------|-------------|---------|------------| | Primary Host | Hostname or IPv4 address of the primary Mideye Switch instance. | — | Required when not air-gapped. Validated as a valid hostname or IPv4 address. | | Secondary Host | Hostname or IPv4 address of the failover Mideye Switch instance. | — | Required when not air-gapped. Validated as a valid hostname or IPv4 address. | | Port | TCP port for the Switch connection. This value is customer-specific and provided by Mideye Support. | — | Required when not air-gapped. Must be between 1 and 65535. | | Air-Gapped Mode | Enables offline operation without Mideye Switch connectivity. | Disabled | — |

Hostname and IPv4 validation is performed asynchronously against the server. Validation is skipped for unchanged values.

To update the Switch addresses, navigate to Server Settings → Switch Configuration and set:

• Primary Host: switch1.mideye.com or 94.237.32.75
• Secondary Host: switch2.mideye.com or 94.254.89.193

Save the changes when done.

Switch Address Change (April 2026)

The Mideye Switch has been migrated to new hostnames and IP addresses. Two changes are required, in this order:

1. Firewall: Allow outbound traffic to the new IP addresses on your customer-specific Switch port. The old and new IP addresses can coexist in the firewall — keeping both open during the transition period is recommended.
2. Mideye Server: Update the Switch Configuration as described on this page.

New addresses (active from April 27, 2026)

| Role | Hostname | IP Address | |------|----------|------------| | Primary | switch1.mideye.com | 94.237.32.75 | | Secondary | switch2.mideye.com | 94.254.89.193 |

Previous addresses (valid until May 22, 2026)

| Role | Hostname | IP Address | |------|----------|------------| | Primary | primary.mideye.com | 217.151.192.84 | | Secondary | secondary.mideye.com | 79.136.112.54 |

The previous addresses remain operational during the transition period and may be kept open in the firewall in parallel with the new addresses until May 22, 2026.

Air-Gapped Mode

When Air-Gapped Mode is enabled, the Primary Host, Secondary Host, and Port fields become optional. A warning alert is displayed listing the features that are disabled in this mode:

• SMS authentication — one-time passwords via SMS cannot be delivered.
• Mideye+ — mobile app push authentication is unavailable.
• Magic Link authentication — email-based passwordless login is unavailable.
• Mideye Shield — the threat intelligence service requires external connectivity.

Caution

Enabling air-gapped mode permanently disables all authentication methods that require external network connectivity. Only hardware tokens, TOTP authenticator apps, and password-based authentication remain available.

Permissions

| Action | Required Role | |--------|---------------| | View configuration | Any authenticated user | | Save changes | Administrator or above |