Mideye Operations Guide — Production Management

This section covers the operational tasks for managing Mideye Server in production environments. All procedures apply to Mideye Server 6.x on both Linux and Windows unless noted otherwise.

Essential tasks

Backup & Restore Protect your configuration, certificates, and database. Restore procedures for disaster recovery.

Upgrades Upgrade Mideye Server to newer versions. Includes rollback and uninstall procedures.

Certificate Management Replace self-signed certificates, import LDAPS/CA certs, generate CSRs, and monitor expiry.

Server Monitoring Health Check API endpoint for monitoring Mideye Server and switch connectivity.

All operations

Day-to-day

| Task | Description | |------|-------------| | Backup & Restore | Back up keystore.p12, application-prod.yml, and your database | | Upgrades | Minor/patch upgrades, rollback, and uninstall | | Certificate Management | LDAPS/CA import, Web Admin keystore, CSR generation (v6.2.8+), expiry monitoring | | Server Monitoring | Health Check API at /management/health |

High availability

| Task | Description | |------|-------------| | Load Balancing | Distribute RADIUS traffic across multiple Mideye Servers (Citrix NetScaler ADC example) | | Shared Database Clusters | Multi-server clusters with encrypted RADIUS shared secrets and keystore management |

Network & connectivity

| Task | Description | |------|-------------| | Proxy Configuration | Route outbound traffic through a proxy for Mideye Central SMS communication | | Networking Requirements | Complete port and protocol reference for firewall rules |

Configuration & administration

| Task | Description | |------|-------------| | Application Configuration | Full reference for application-prod.yml — ports, SSL, database, self-service portal | | Admin Web Interface | Web GUI access, root password reset, user roles, and LDAP group mapping | | Database Overview | Supported databases, encryption, keystore backup, shared database setup | | REST API | Enable and use the Mideye Server REST API | | OTP Configuration | Configure OTP validity timeout |

| Section | What it covers | |---------|---------------| | Getting Started | Installation, preparation, and initial configuration | | Reference | Configuration settings, RADIUS, directories, users, logs, and the REST API | | Knowledge Base | How-to articles for specific tasks — certificate conversion, database migration, SQL Server setup | | Networking Requirements | Complete port and protocol reference for firewall rules |