Configure Mideye Switch Cloud Connection

Archived Documentation

This page documents Mideye Server version 5, which is no longer actively maintained. For current documentation, see Mideye Server v6.

Overview

The Mideye Switch is the cloud service that delivers OTPs via SMS and push notifications to the Mideye+ app. Each customer has a unique TCP port for secure communication.

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Switch Configuration

The Switch configuration tab is the settings for all outgoing connections between the Mideye Server and Mideye central cloud service. The switch port is a customer-specific port, that will be obtained from the Mideye Support.

The switch hosts should normally not be changed. However, if the Mideye Server can not lookup hostnames, IP addresses can be added instead.

To edit the hostname of the Switch Configuration navigate to Configuration → Switch Configuration.

Set:
Switch Host: switch1.mideye.com or 94.237.32.75
Switch Backup Host: switch2.mideye.com or 94.254.89.193
and save the changes.

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Switch Address Change (April 2026)

The Mideye Switch has been migrated to new hostnames and IP addresses. Two changes are required, in this order:

1. Firewall: Allow outbound traffic to the new IP addresses on your customer-specific Switch port. The old and new IP addresses can coexist in the firewall — keeping both open during the transition period is recommended.
2. Mideye Server: Update the Switch Configuration as described on this page.

New addresses (active from April 27, 2026)

Role	Hostname	IP Address
Primary	switch1.mideye.com	94.237.32.75
Secondary	switch2.mideye.com	94.254.89.193

Previous addresses (valid until May 22, 2026)

Role	Hostname	IP Address
Primary	primary.mideye.com	217.151.192.84
Secondary	secondary.mideye.com	79.136.112.54

The previous addresses remain operational during the transition period and may be kept open in the firewall in parallel with the new addresses until May 22, 2026.